REFUNDS & EXCHANGES
REFUNDS & EXCHANGE POLICY:
If the product(s) delivered does not match your order please contact us via email (email@example.com) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods were damaged or incorrect, then a photograph as well as description of the problem should be emailed through to firstname.lastname@example.org for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to Afmerica for inspection. Following the return of the goods a thorough assessment will take place following which Afmerica will deem whether the return is valid or not.
Any problem with an order should be outlined within 24 hours of receiving the goods. Failure to inform Afmerica of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples.
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs. The item must be returned to us within 14 days – unsoiled and in the condition that it was delivered to you, with all original packaging still intact. Please allow up to 28 days for your account to be credited with a refund. Please note that refund value will match the price of products at time of purchase. If you wish to exchange goods, the item must be returned to us within 14 days – unused and in the condition that it was delivered to you, with all original packaging still intact.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange, please let us know exactly what you would like your exchange to be.
Please use the pre-paid postage label provided with your order. Customers should make a note of their unique tracking reference on the returns label, as they are responsible for tracing any returned parcel back to us.
Afmerica aims to produce all products to the highest standards but unfortunately, from time to time, in production of large quantities mistakes may occur. If you receive an item which you believe is faulty, you must email us a photo of the product, and, if requested, send the product back to us for inspection.
Afmerica will have the final decision on any action taken with regard to this subject.
These terms and conditions do not affect your statutory rights.
- Please contact us here.